At LABIRA, we value our customers and want you to be satisfied with your purchase. This Refund & Cancellation Policy explains the conditions under which refunds, returns, and cancellations are accepted.
1. Refund Eligibility
- Refund requests must be made within 7 days of receiving your order.
- To be eligible for a refund/return, your item must be:
- Unused and in the same condition as received.
- With original tags, packaging, and invoice.
- Products that are used, washed, altered, or damaged will not be eligible.
2. Non-Returnable/Non-Refundable Items
We do not accept returns or refunds for:
- Discounted or sale items.
- Gift cards or vouchers.
- Intimate or personal wear (e.g., innerwear, sanitary products).
- Damaged products caused by customer misuse.
3. Refund Process
- To initiate a refund, contact us at shop@labira.in with your order ID and reason for return.
- Once approved, we will share the return instructions.
- After receiving and inspecting the item, we will notify you about the approval/rejection.
- Approved refunds will be credited back to your original payment method (via Razorpay) within 7–10 business days.
4. Order Cancellation
- Orders can be cancelled only before shipment.
- Once the order is shipped, it cannot be cancelled. However, you may request a return/refund after delivery (as per our 7-day policy).
5. Shipping Returns
- To return your product, mail it to: shop@labira.in
- Customers must bear the shipping cost for returns, unless the product is defective or incorrect.
- In case of damaged/incorrect products, LABIRA will cover the return shipping charges.
6. Late or Missing Refunds
- If you haven’t received your refund yet:
- Check your bank account/credit card again.
- Contact your bank or card provider (some refunds take extra processing time).
- If still not received, contact us at shop@labira.in.
7. Exchanges
To request an exchange for the same item, please contact us at shop@labira.in.
We only replace items if they are defective or damaged.